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Where does Pollen deliver?
Pollen delivers to the following countries: Belgium, Netherlands, Germany, France, Italy.
Who delivers my order?
Bpost Pro delivers all Pollen orders. However, your order may be forwarded to your country's postal service if your order is placed outside Belgium.
When will my order be delivered?
Please allow between 3 and 7 business days for shipments within Belgium. For shipments outside Belgium, please allow between 7 and 14 business days.
What happens if I'm not home at the time of delivery?
If you are not at home at the time of delivery, the postman will drop off the package at the nearest post office.
Can I pick up my order?
Unfortunately, it is not possible to collect your order directly from us. However (for Belgium), you can choose the Bepost / relay point option, where you can choose from several different pickup locations.
How much does delivery cost?
Shipping costs are calculated based on the destination country. For deliveries to Belgium, they vary depending on your choice: home delivery or pick-up point.
Will my order be confirmed?
Yes, after each order you will receive an order confirmation by email.
Is it possible to place a second order on the same day?
Yes, it is possible. However, this request will be processed as a separate order. We cannot combine separate orders into a single box.
I placed an order, but I haven't received an order confirmation yet?
Once your order is complete, you will receive an order confirmation by email within a few minutes. If you do not receive an order confirmation within a few minutes, please first check your spam filter. If you do not find an email there either, please contact us by email at info@pollen-drinks.com
I noticed an error in the order details I submitted, what should I do?
Don't worry, please contact our Pollen customer service as soon as possible by sending us an email, specifying your name mentioned on the order and the necessary changes. We will do our best to implement these changes, but if the order has already been fulfilled, we are unfortunately unable to make changes.
I changed my mind, can I cancel my order?
Please contact our Pollen customer service by emailing us within 30 minutes of placing your order. During our opening hours, we will do our best to facilitate your request where possible, but if your order has already been fulfilled, it will not be possible to cancel it.
I see the "promo code" box during checkout, what does this mean?
Here you can enter the promotional discount you received via a code.
Can I order without VAT as a business?
Pollen Drinks is a private consumer website, so businesses cannot order from us without paying VAT. For all business inquiries, please contact us by email at info@pollen-drinks.com
Are the prices inclusive of VAT or exclusive of VAT?
The prices listed on our website include VAT, but exclude shipping costs.
Why can I only order a limited quantity of an item?
This could be for several reasons. If our stock is so low that an item is likely to sell out, it will automatically be limited to prevent us from disappointing people. Additionally, some items are limited in the number of bottles per customer due to their rarity in order to satisfy as many customers as possible.
What payment options are available?
Pollen Drinks accepts the following payment method(s):
American Express
Maestro
MasterCard
Visa
Bancontact
Paypal
Apple Pay
Google Pay
What is Pollen Drinks' bank account number?
The bank account number of Pollen Drinks (McFly Solutions SRL) is:
IBAN BE
BIC:
Do I also receive an invoice?
Yes, you will receive your invoice by email when you place your order. If you encounter any problems, please contact us by email.
How can I contact Pollen Drinks?
If you have any questions or are unexpectedly dissatisfied with your Pollen Dinks order, please email info@pollen-drinks.com with your order details. You can expect a substantive response from us within 48 hours on business days.
What should I do with an order damaged during transport?
If you notice any damage upon receipt of your order, please refuse it and the carrier will return it to Pollen Drinks. Once the order has been received at our warehouse, we will contact you to offer replacement goods or credit.
What should I do with a damaged order when I open the box?
Please contact us by email at info@pollen-drinks.com, stating your first and last name as mentioned on your order, and including a photo of the problem(s) you may have noticed. We will take the time to resolve the issue as quickly as possible.
Can I also return my order?
As a consumer, you have the right to return your order to Pollen Drinks, in whole or in part. You have 14 days after receiving your order. Please also contact us by email at info@pollen-drinks.com to notify us of your return and explain why you have chosen to return your order in whole or in part.
How should I return the products?
If you still have access to the original shipping box, please pack the products in it, along with a copy of the delivery note/invoice, and return the box to our address: McFly Solutions SRL, Avenue Reine Astrid 2B, 1420 Wauthier-Braine, Belgium.
I no longer have access to the original Pollen Drinks shipping box. Can I still return my product?
You can still return the products to us, but they must be returned in their original condition. Additionally, Pollen Drinks bottles must be returned in the same sealed condition as they were received (the original shrink wrap must be intact).
What is your return policy?
We will refund you the full value of any product purchased, provided the conditions below are met:
You have the option to return the product(s) in question to us within 14 days of receiving your order.
Unless defective, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with all tags and packaging intact.
Please send return items to the following address, with a note inside including your name, order number, and the original order's postal code:
PLEASE NOTE: Unfortunately, we will not be able to refund shipping costs, either on your original order or the return, unless the item is faulty.
How long does it take for my returned products to be credited?
The full amount of the order (excluding delivery costs) will be refunded as soon as possible, but no later than 14 days after collection. We may wait to refund you until we have received the goods back or you have provided proof of having sent them back, whichever comes first. We will refund you using the same payment method you used for the initial transaction.
Are my products guaranteed?
Every Pollen Drinks product is subject to a legal warranty. A legal warranty means that a product meets or should meet what the consumer can reasonably expect. If you believe the products you received do not meet this requirement, please contact us by email at info@pollen-drinks.com. We will endeavor to process your request within 48 hours on business days.
What guarantees does Pollen Drinks offer?
We guarantee that our Pollen products are:
Distilled and bottled in Belgium
Natural flavors and exceptional distillates.
Alcohol-free*
No hangover
Perfect for parents
A Mindful Break
1:1 alternative to spirits
100% Taste
* POLLEN is classified as a non-alcoholic beverage, meaning it contains less than 0.5% alcohol by volume. Our range contains a tiny amount of naturally occurring alcohol, resulting from the blending of our exceptional natural flavors, essences, and distillates.
Beware of fake promotions!
We would like to warn you that fraudulent promotions and campaigns regularly circulate on social media and via email. These campaigns are not organized by Pollen Drinks. They are scams designed to collect as much personal data as possible. We therefore urge you not to participate in these campaigns or share them with your friends. Never share personal or sensitive information, such as banking details, and never open email attachments if you are not sure they come from Pollen Drinks.
Pollen Drinks recommends that customers who wish to report fraudulent practices do so through Pollen Drinks' customer service. Send your feedback to info@pollen-drinks.com.
What are the signs of a fraudulent email or message?
The message invites you to participate in a lottery or directly informs you that you have won, for example a €500 voucher.
The message contains spelling mistakes and uses unusual vocabulary.
The website address does not begin with https://www.pollen-drinks.com
Be wary of emails with ominous subject lines like "Your account is blocked" or "An unauthorized login attempt has been made." These are often fake.
Even if the email appears to be from Pollen Drinks, there's a good chance it's not genuine.
Example
To: {you@domainname.com}
From: Pollen
{Pollen@domainephising.com}
Subject: Win a €500 voucher
What are the official digital channels for Pollen Drinks?
Because you want to cut calories, train harder, or sleep better. Life is full of opportunities to go alcohol-free. And there's a POLLEN for every one of them.
Where does Pollen deliver?
Pollen delivers to the following countries: Belgium, Netherlands, Germany, France, Italy.
Who delivers my order?
Bpost Pro delivers all Pollen orders. However, your order may be forwarded to your country's postal service if your order is placed outside Belgium.
When will my order be delivered?
Please allow between 3 and 7 business days for shipments within Belgium. For shipments outside Belgium, please allow between 7 and 14 business days.
What happens if I'm not home at the time of delivery?
If you are not at home at the time of delivery, the postman will drop off the package at the nearest post office.
Can I pick up my order?
Unfortunately, it is not possible to collect your order directly from us. However (for Belgium), you can choose the Bepost / relay point option, where you can choose from several different pickup locations.
How much does delivery cost?
Shipping costs are calculated based on the destination country. For deliveries to Belgium, they vary depending on your choice: home delivery or pick-up point.
What payment options are available?
Pollen Drinks accepts the following payment method(s):
American Express
Maestro
MasterCard
Visa
Bancontact
Paypal
Apple Pay
Google Pay
What is Pollen Drinks' bank account number?
The bank account number of Pollen Drinks (McFly Solutions SRL) is:
IBAN BE
BIC:
Do I also receive an invoice?
Yes, you will receive your invoice by email when you place your order. If you encounter any problems, please contact us by email.
Can I also return my order?
As a consumer, you have the right to return your order to Pollen Drinks, in whole or in part. You have 14 days after receiving your order. Please also contact us by email at info@pollen-drinks.com to notify us of your return and explain why you have chosen to return your order in whole or in part.
How should I return the products?
If you still have access to the original shipping box, please pack the products in it, along with a copy of the delivery note/invoice, and return the box to our address: McFly Solutions SRL, Avenue Reine Astrid 2B, 1420 Wauthier-Braine, Belgium.
I no longer have access to the original Pollen Drinks shipping box. Can I still return my product?
You can still return the products to us, but they must be returned in their original condition. Additionally, Pollen Drinks bottles must be returned in the same sealed condition as they were received (the original shrink wrap must be intact).
What is your return policy?
We will refund you the full value of any product purchased, provided the conditions below are met:
You have the option to return the product(s) in question to us within 14 days of receiving your order.
Unless defective, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with all tags and packaging intact.
Please send return items to the following address, with a note inside including your name, order number, and the original order's postal code:
PLEASE NOTE: Unfortunately, we will not be able to refund shipping costs, either on your original order or the return, unless the item is faulty.
How long does it take for my returned products to be credited?
The full amount of the order (excluding delivery costs) will be refunded as soon as possible, but no later than 14 days after collection. We may wait to refund you until we have received the goods back or you have provided proof of having sent them back, whichever comes first. We will refund you using the same payment method you used for the initial transaction.
Beware of fake promotions!
We would like to warn you that fraudulent promotions and campaigns regularly circulate on social media and via email. These campaigns are not organized by Pollen Drinks. They are scams designed to collect as much personal data as possible. We therefore urge you not to participate in these campaigns or share them with your friends. Never share personal or sensitive information, such as banking details, and never open email attachments if you are not sure they come from Pollen Drinks.
Pollen Drinks recommends that customers who wish to report fraudulent practices do so through Pollen Drinks' customer service. Send your feedback to info@pollen-drinks.com.
What are the signs of a fraudulent email or message?
The message invites you to participate in a lottery or directly informs you that you have won, for example a €500 voucher.
The message contains spelling mistakes and uses unusual vocabulary.
The website address does not begin with https://www.pollen-drinks.com
Be wary of emails with ominous subject lines like "Your account is blocked" or "An unauthorized login attempt has been made." These are often fake.
Even if the email appears to be from Pollen Drinks, there's a good chance it's not genuine.
Example
To: {you@domainname.com}
From: Pollen
{Pollen@domainephising.com}
Subject: Win a €500 voucher
What are the official digital channels for Pollen Drinks?
Yes, after each order you will receive an order confirmation by email.
Is it possible to place a second order on the same day?
Yes, it is possible. However, this request will be processed as a separate order. We cannot combine separate orders into a single box.
I placed an order, but I haven't received an order confirmation yet?
Once your order is complete, you will receive an order confirmation by email within a few minutes. If you do not receive an order confirmation within a few minutes, please first check your spam filter. If you do not find an email there either, please contact us by email at info@pollen-drinks.com
I noticed an error in the order details I submitted, what should I do?
Don't worry, please contact our Pollen customer service as soon as possible by sending us an email, specifying your name mentioned on the order and the necessary changes. We will do our best to implement these changes, but if the order has already been fulfilled, we are unfortunately unable to make changes.
I changed my mind, can I cancel my order?
Please contact our Pollen customer service by emailing us within 30 minutes of placing your order. During our opening hours, we will do our best to facilitate your request where possible, but if your order has already been fulfilled, it will not be possible to cancel it.
I see the "promo code" box during checkout, what does this mean?
Here you can enter the promotional discount you received via a code.
Can I order without VAT as a business?
Pollen Drinks is a private consumer website, so businesses cannot order from us without paying VAT. For all business inquiries, please contact us by email at info@pollen-drinks.com
Are the prices inclusive of VAT or exclusive of VAT?
The prices listed on our website include VAT, but exclude shipping costs.
Why can I only order a limited quantity of an item?
This could be for several reasons. If our stock is so low that an item is likely to sell out, it will automatically be limited to prevent us from disappointing people. Additionally, some items are limited in the number of bottles per customer due to their rarity in order to satisfy as many customers as possible.
How can I contact Pollen Drinks?
If you have any questions or are unexpectedly dissatisfied with your Pollen Dinks order, please email info@pollen-drinks.com with your order details. You can expect a substantive response from us within 48 hours on business days.
What should I do with an order damaged during transport?
If you notice any damage upon receipt of your order, please refuse it and the carrier will return it to Pollen Drinks. Once the order has been received at our warehouse, we will contact you to offer replacement goods or credit.
What should I do with a damaged order when I open the box?
Please contact us by email at info@pollen-drinks.com, stating your first and last name as mentioned on your order, and including a photo of the problem(s) you may have noticed. We will take the time to resolve the issue as quickly as possible.
Are my products guaranteed?
Every Pollen Drinks product is subject to a legal warranty. A legal warranty means that a product meets or should meet what the consumer can reasonably expect. If you believe the products you received do not meet this requirement, please contact us by email at info@pollen-drinks.com. We will endeavor to process your request within 48 hours on business days.
What guarantees does Pollen Drinks offer?
We guarantee that our Pollen products are:
Distilled and bottled in Belgium
Natural flavors and exceptional distillates.
Alcohol-free*
No hangover
Perfect for parents
A Mindful Break
1:1 alternative to spirits
100% Taste
* POLLEN is classified as a non-alcoholic beverage, meaning it contains less than 0.5% alcohol by volume. Our range contains a tiny amount of naturally occurring alcohol, resulting from the blending of our exceptional natural flavors, essences, and distillates.
Because you want to cut calories, train harder, or sleep better. Life is full of opportunities to go alcohol-free. And there's a POLLEN for every one of them.
Time to Pollinate Something New
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